Legal & Info

REFUND AND CANCELLATION POLICY

Last updated: October 10, 2026

This policy explains how refunds, cancellations, and billing adjustments work for GoPublica subscriptions. It should be read together with our Terms of Service and Payment Methods.

1. GENERAL RULE - NO REFUNDS ON SUBSCRIPTION FEES

GoPublica is a B2B service billed in advance. As a general rule, subscription payments are non-refundable, and we do not issue refunds for unused subscription time when you cancel early (see Terms §3.3). This is because your plan grants immediate access to the platform and its resources for the paid period.

2. CANCELLING YOUR SUBSCRIPTION

  • You can cancel at any time from your Panel (Billing / Subscription).
  • Cancellation takes effect at the end of the current billing period - you keep full access until then.
  • After the end of the period the subscription does not renew and no further charges are made.
  • Cancelling does not automatically delete your data; see our data-retention rules in the Privacy Policy (60 days after cancellation).

3. WHEN A REFUND MAY APPLY

While standard subscription fees are non-refundable, we will refund or credit a charge when required or appropriate, including:

  • Duplicate or erroneous charges - e.g., a payment processed twice due to a technical fault.
  • Refunds mandated by law or a competent authority - where applicable law requires us to return funds.
  • Service not provided - if a paid period could not be used because of a prolonged, attributable outage of the platform on our side, we will reasonably compensate you (refund or credit), subject to verification.
  • Statutory warranty / non-conformity - where the service materially does not conform to its description and we fail to remedy it within a reasonable time.

Requests are assessed individually. To request a review, contact support@gopublica.com with your account details, the payment date, and the amount.

4. HOW REFUNDS ARE PROCESSED

  • Approved refunds are processed back to the original payment method via Stripe.
  • For card payments, the funds typically appear on your statement within 5–10 business days, depending on your issuing bank.
  • Where possible we refund the exact amount charged; we do not add fees for processing a legitimate refund.
  • If a payment is still within its authorization/settlement window, we may cancel it instead of issuing a refund.

5. PROMOTIONS, TRIALS, AND CREDIT

  • Promotional discounts and trial periods are applied to the first billing cycle and are not exchangeable for cash.
  • Account credit, where issued as a goodwill or service remedy, is applied to future invoices and is not withdrawable as cash.

6. CHARGEBACKS

If you believe a charge is incorrect, please contact us first at support@gopublica.com so we can resolve it quickly. Filing a chargeback without contacting us may temporarily restrict the account while the payment network reviews the dispute.

7. CHANGES TO THIS POLICY

We may update this policy from time to time. Material changes will be announced at least 14 days in advance.

8. CONTACT

Questions about refunds or cancellation? Write to support@gopublica.com.