Legal & Info

DELIVERY INFORMATION

Our platform integrates with Furgonetka — one of the largest logistics operators in Central and Eastern Europe. This integration allows your customers to choose from multiple convenient delivery options.

How does delivery work?

  1. Customer places an order on your website (order widget or store page)
  2. Chooses a delivery method — parcel locker, courier, or pickup point
  3. You prepare the shipment and generate a label in the admin panel
  4. The shipment is automatically handed over to the Furgonetka network
  5. The customer receives a notification with a tracking number and estimated delivery time

Delivery Options

Parcel Lockers

Automatic parcel pickup machines available 24/7. The customer selects the nearest parcel locker when placing the order and collects the package at any time by entering a pickup code or scanning a QR code.

Benefits:

  • Available 24 hours a day, 7 days a week
  • Low delivery cost
  • Convenience — collect without queuing, at any time
  • SMS and email notifications when the package is ready

Courier Delivery

Door-to-door delivery — the courier brings the package directly to the specified address. The customer can choose a preferred delivery date.

Benefits:

  • Delivery right to your door
  • Flexible delivery schedules
  • Real-time shipment tracking
  • Cash on delivery (COD) option available

Pickup Points

Network of pickup points — shops, gas stations, and other locations where the customer can collect the package.

Benefits:

  • Extensive network of pickup points across Poland
  • Flexible opening hours (depending on location)
  • Lower cost than courier delivery
  • Convenient for customers who don't want to wait for a courier

Delivery Times

| Delivery Type | Estimated Time | |---------------|----------------| | Parcel Lockers | 1-2 business days | | Courier | 1-3 business days | | Pickup Points | 1-3 business days |

Delivery times may vary depending on location and current logistics network load.

Shipment Tracking

After the shipment is dispatched, the customer receives a tracking number that allows them to check the current package status on the Furgonetka website or in your site's admin panel.

Delivery Costs

Delivery costs depend on:

  • Package weight and dimensions
  • Selected delivery method (parcel locker, courier, pickup point)
  • Distance from the sender's location to the recipient

Detailed rates are visible to the customer at checkout in the delivery widget.

Supported Countries

Furgonetka supports delivery in the following countries:

  • Poland
  • Germany
  • Czech Republic
  • Slovakia
  • Austria
  • Hungary

Shipment Requirements

  • The package should be properly packed and secured
  • The generated label must be on the packaging (it doesn't need to be printed — it can be attached or included)
  • Maximum package weight depends on the selected delivery method
  • Non-standard items (unusual shapes or dimensions) may require individual pricing

Returns and Complaints

In case of product returns, the customer returns the shipment according to the terms specified in our Terms of Service. Return shipping costs are borne by the customer, unless the return is due to a seller error.

Questions?

Have questions about delivery? Contact us:

  • Email: support@gopublica.com
  • Website: Contact